1400 Plaza Pl, Southlake, TX | Directions 7609232.945364 -97.130224
Got a gift certificate for my birthday. I scheduled a facial and a massage. The robes were shabby and the staff was dressed like they were going to be working in the garden, not in a professional spa The self-renewal facial was very mediocre and not at all relaxing. The included scalp and foot massage were totally worthless and were actually more stressful than relaxing. They were running behind and didn't have time for the massage. All I got was a "Sorry!" So, now I still have part of a gift certificate which I honestly dread using.
Relaxed – I always have the most relaxing day when I visit the Terrace Retreat! I love the people, they remember what I like and don't like. They make a day of pampering truly a great experience!
Great Spa – I have been a client of Terrace Retreat Day Spa in Southlake for 7 years. I continue to use them for my hair color and cut, facials and massages because they offer high quality service and products. The staff is knowledgeable and friendly. Everyone tries to do as much as possible to make my day at the spa wonderful. I have gone for a relaxing spa day with massage, facial, lunch and manicure. I came out totally relaxed. I'm sorry the lady had a bad experience there. I have never had a bad day but I'm sure if she contacted the management they would try to make it right.
One Tall Lady
Excellent Spa with Evening Appointments – As a working mother, I don't have much time to spend on myself. My weekends are normally busy and the only time I can take care of my beauty needs is during the evening. Terrace Retreat is open until 8 PM on Tues, Wed, and Thursday, which is great because I don't get off of work until 5. They are also open on Sundays, and many spas and salons are not. I would highly reccommend this spa to anyone who is looking for a relaxing experience at a convenient time. I also love that I can request appointments online, and the staff will do whatever they can to accommodate my request.
Best Spa in DFW – I have been to many spas, including several in 5 star hotels, and Terrace Retreat is by far my favorite. The service and hospitality is excellent, and the staff is always friendly and willing to do whatever it takes to accomodate you. I also get my hair cut and colored there, and they have very experienced stylists. I also like that they use Aveda products. I frequently go to this spa and would highly recommend it to anyone wanting an upscale spa experience at a reasonable price.
Editorial Review – Terrace Retreat Salon and Day Spa takes care of your hair salon and spa needs, including massages, body treatments and facials.
Very Unhappy – I showed up early like I was told to do but I sat in the waiting room for 35 minutes before I got to start my massage (which was cut short) but I was still charged for the full massage. I could hear everything through the wall and could not relax. Very bad experience. Do not recommend to anyone who wants to go to the spa to relax!
I am so sorry to hear about your experience. We strive for and always love it when we meet and exceed our customers expectations. We are falling short if we if we do not and for that I apologize. I regret that we were not able to remedy this situation upon your check out. Please if you would like to address your concern call our management or speak to one of our Guest Specialist. We would love to make this right for you.
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