Monarch Dental

Doesn't Recommend

SWilliams

Joined 4 years ago

Patients come Second-Money comes First. I made an appointment for my adult daughter to get her teeth cleaned when she came home from college. I told them she needed to get her teeth cleaned and that our insurance book states that the cleaning is free twice a year. I asked if they still showed the insurance on file and if my daughter needed to bring the insurance card. They assured me everything was fine. When my daughter went to get her cleaning, the hygienist cleaned her teeth and had her rinse her mouth. At check out the person checking out my daughter told her it would be $30 for the fluoride treatment. (I never asked for that to be done). When I called back to speak to the office about the charge, I was told that the state of Texas "requires" that fluoride be given unless refused by the patient. Well...I was not told this at the time of the appointment, nor was my daughter told this ahead of time. She just assumed that the rinse was part of the cleaning treatment. I was told that explaining a service would cost the patient more money was not the duty of the hygienist and that "I" should be aware of what my insurance paid for. As every dentist office offers different services, I wanted to know why I wasn't told a fluoride treatment was or was not included in the cleaning at the time of the appointment. I did not ask for a fluoride treatment. After much argument and an apology that I did not understand how they ran their business I was told the Grapevine office was not able to refund my money because services were rendered and the corporate office was the only one who could do so. I have never been in a "retail" shop (medical or otherwise) that could not void or cancel a transaction. I assured the person on the other end of the phone that had I or my daughter been told of the cost of this treatment PRIOR to service being given - we would have declined it. I feel bad that I had to get really upset with the person on the phone to get any result. After I asked for the corporate number and ended the call; I received a call back stating the refund had been done immediately. Imagine that. You would think asking nicely and explaining the lack of communication on their part would have been enough to get a huge apology and a refund. However, I had to become angry to get a result. I hope that by posting this warning you will ask all those questions PRIOR to your service to avoid such an awful experience. I do not wish to go back to this location.

Doesn't Recommend

AAltherr

Joined 5 years ago

Monarch Dental in Grapevine,tx. Monarch Dental-Grapevine does not look out in the best interest of patients. I went to get dental work on 8/19/08 they are in the network with Delta Dental. They called Delta to find out what is covered under my insurance plan and advised me to have my xrays done, at the time of my visit. Later, the insurance didn't cover the expense because they only pay for xrays once in 3 years and I had my xrays taken the previous year at Holt Dental of Southlake. If Monarch office staff who called to find out about my benefits had told me this ahead of time I would have never let them take xrays again and brought a copy of my xrays from Holt for the exam at Monarch. Now, Monarch wants me to cover the fee that insurance did not pay and advised me I should have known what is covered under my insurance when they made the call to my insurance company in front of me and wrote down what was covered.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. National dental chain offers regular maintenance, emergency care, whitening, implants, plus orthodontics, periodontics, financing and senior discount.