Candy M.

Joined 13 days ago

We had a quick and easy experience at FCER. My daughter needed a couple of staples for an injury on the back of her head. All of the staff members were friendly and knowledgeable. We were in and out in 30 minutes and felt that all of our questions were answered completely. If we ever need immediate care again we will absolutely return to FCER.

Recommends

Connie M.

Joined 1 month ago

I had to take my son in for his leg. The staff were very friendly. They answered all my questions and concerns. Once we were shown back to a room a nurse was there to get things going. We weren't left for eternity waiting for someone to come in and check on my son. The nurse checked my son wrote all the information down and said the dr. would be right in. I thought yeah ok here we go with the wait, but I was wrong. The dr. came in in less then 5-10 min. He looked at my son's leg let me know what was the problem gave medication and we were on our way.

I was more than pleased with our experience. I can say that I will go back to First Choice Emergency Room should the need arise.

Kirstin V.

Joined 1 month ago

I took my daughter to First Choice Emergency Room last night. Not only was the staff very helpful and polite, the time spent there was super quick. It is always nice to be able to get in and out in a reasonable amount of time. Even though the service was fast, quality was not compromised. We will certainly utilize First Choice again and would also tell others to give them a try should the need arise!

Recommends

Kristi M.

Joined 3 months ago

This ER facility is wonderful. We had a very pleasant experience under the circumstances. My husband was feeling terrible and thinking about going to Care Now. He looked in so much pain that I felt like he needed to go to the ER. The staff was friendly and professional. We were put in a room quickly and well taken care of by the nurses. After several tests came back normal, the doctor ordered a sonogram to check the gall bladder. This was exactly what he needed, since it was gall stones that were the problem. They were able to give us the right diagnosis. We are very thankful that we visited First Choice ER and will use them again if needed.

Recommends

Apostle J.

Joined 3 months ago

My experience at First Choice(Western Center in FW) was excellent and have already recommended their services to friends and family. I was lead into a private room before I could even finish my patient information paperwork. They put me at ease during a time that was very stressful for me. I had visited an urgent care clinic as well as my doctor a couple of days prior to visiting FC. I had recently been experiencing significant high blood pressure with many different symptoms that were foreign to me. I got the default answer: Take this prescription to help with your blood pressure and call us if you start feeling worse or...well, it does run in your family. I am 42 and never had an issue with high blood pressure. My average was 110/75, here I am now with readings of 183/110 and leaving these appointments not feeling well enough to drive home. Although I tried explaining to these doctors that I have been under a lot of stress lately, it was ignored. The staff at FC ran every test to out rule a heart attack and put my mind at ease. The doctor advised everything came back perfectly fine and that it could be due to stress and to follow up with my doctor for a stress test. For once, somebody listened! The staff was very attentive and nice and I didn't feel like a number; even received a 'hope you're feeling better' card signed by each staff member! Thank you and God Bless First Choice!

Recommends

Ann G.

Joined 3 months ago

This place is a hidden gem! My 14 month old woke up from his nap with a 103 fever and was shaking & crying so I knew I needed to do something. We almost went to care now but the wait is always so long and I was concerned they might not be what we needed with his shaking (1st time mom) I didn’t want to go all the way downtown and then I remembered First Choice ER! The wait was less than 15, the facility is very nice and clean, the nurse was amazing with my little guy. Everyone- emt, radiology, the doctor- everyone was so sweet & kept giving me updates instead of just leaving us in there waiting forever to see if we’d get help! Even the checkout lady was nice, Mason got a sticker and she gave us a wellness goodie bag. Definitely rather go here next time than one of those terrible hospitals downtown if at all possible!

Dm K.

Joined 4 months ago

As a nurse myself, I was thoroughly impressed with the care and expediency of care at First Choice. My first visit with with my elderly mother, the second with my son and the third myself. Each time, I received prompt and thorough service. There was no waiting around for results. I appreciate the multi disciplinary approach with an EMT, RN, imaging and MD. I would never attend an ER again unless I needed to. I go 20 minutes out of my way to get care for my family here at First Choice. Very professional in every aspect including education regarding post care, prescriptions and extra tips to get well. Well done.

Recommends

Jackie O.

Joined 4 months ago

We have been to this ER several times and most recently had to go two nights in a row due to the flu. Every time we have been the staff has been professional and efficient. The doctors and nurses on staff were wonderful with my kids which is very important to me. We have never waited longer than ten minutes in the waiting room and once we were taken back we have never had to wait long either. To give you an idea of HOW fast they are, I was able to leave my house, go to the ER, go to one pharmacy to find that they didn't have the medicine to fill a prescription, go to another to get the prescription filled, and back home, all in under 2 hours! I would have still been waiting had I gone to a hospital I'm sure. First Choice Emergency will remain the first place we go for our needs as long as it is close by.

Recommends

Sarah G.

Joined 5 months ago

This is a fantastic ER. I will never go to a hospital ER again if I can help it. They were fast, efficient, and friendly. The nurse even gave me a follow up call the next day to see how I was doing, and the Doctor I saw encouraged me to call with any questions or concerns. Would highly recommend. Very clean and well organized.

Doesn't Recommend

Marsha B.

Joined 1 year ago

First Choice-Western Center Blvd. On June 8, 2012, I came into your facility for treatment. It was the worst experience of my life. I came into the facility because of fever and an issue in my mouth. I was uncomfortable from the moment I walked in the door. My instincts told me to leave but I unfortunately overrode the recommendation.

I was escorted to the back of the facility and told to go into Exam Room # 4 and then switched to some other room. An inexperienced “something” came into the room accompanied by, I guess, a registered nurse. Neither clearly identified themselves. The inexperienced lady began taking my vitals and then approached me to look in my mouth. She looked horrified. If you are afraid of sick people, you probably do not need to be working in the ER. The “registered nurse” never touched me or really looked at me. She sat down and started asking questions also with a look of fear on her face. Due to my illness, I realized that my hair was not brushed and I was not wearing make-up but their response made me feel as though I had not showered in days and was otherwise filthy. Again, if you are uncomfortable around sick people, different races of people, or people who do not look their best on their worst day, the ER is NOT where you need to be. I realized that nursing was not for me the moment I graduated nursing school. I went to get my MS instead and never looked back. Perhaps those ladies should have done the same.

The “registered nurse” completed her questions and then asked: “Do you still have a period?” I could not believe what I was hearing. The proper way to phrase this question is: “When was your last menstrual period?” I believe that the average woman in her 30’s typically has a period and this question poised in the manner in which it was, was offensive and unprofessional. Since she was no spring chicken herself, I wondered how she would have felt if someone suggested that she must be too old to have a period. The little inexperienced lady was like a little bug standing around. I was just getting sicker. Unfortunately, the drama did not end here.

A few minutes later, a male walked into the room and told me he was “a doctor.” He was disheveled and looked like he had not slept in 5 months. He was extremely monotone. Worst of all, he had not even bothered to at least know my name before he walked into the room. He stood in front of me for several seconds searching the chart for my name before he entered into a poor dialogue with me regarding my illness. I was so uncomfortable by this point that I just wanted to run out of the room. He told me nothing was wrong with me.

Even though I knew something was wrong, I did not even care at that point. I just wanted to get OUT OF THAT unprofessional, scary, and seemingly confused environment.

As soon as the “doctor—or whatever he was” walked out of the room (exam was 5 minutes long), I grabbed my purse and headed for the front desk. I just wanted to pay and get out of that place. I have never been so uncomfortable and felt as though I was not in good professional hands as I did this day. I felt so bad that my insurance was charged for this service. What a nightmare.

It turns out that I was experiencing complications from a periodontal procedure that was done a week prior. However, according to “the doctor”, I was fine. I would never recommend this place to ANYONE. If you need to go to the ER, you should go to a real ER at a hospital location.

Truly Disgusted,