Kudos on customer service!.
I cannot begin to tell you how pleasantly surprised and wonderfully impressed I was with the service Chip and Park Place Lexus Grapevine extended to me with the lease of my RX350.
From the time you retrieved Mr. Venner's e-mail from me, describing my desire to lease a vehicle through your company, the customer service you exhibited was exceptional. I so appreciated your attention to my transaction and especially since I know you have so many others who require your attention.
It has now been one week since my lease and so far, I feel I made the right choice of vehicle (still getting use to the whole SUV idea)! I've been a sedan driver, always. In any case, the service and courtesy was outstanding!
Ezell was a joy to work with and the speed and extra steps he took to secure my satisfaction with the leasing experience were beyond reproach!
All around, your return of e-mails to my questions and having my homework done (credit app) before I came in lead to a speedy and very
pleasant financial decision to proceed. (Bridgette, I thank you, too!)
Job well done! I thank you, thank you, thank you!!!!! It's so nice to know that there are actually true professionals left in the consumer world who care about customer service. Truly hard to find these days!
Awesome Service. I am continually amazed at the service I receive from Park Place. I do not think I will ever buy a vehicle anywhere else. My service advisor, Dwayne, was in constant communication with me and made sure everything went smoothly. Thanks for the awesome service!
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