4980 Western Center Blvd, Haltom City, TX | Directions 76137-214032.860395 -97.278340
Mon-Sat 7:30am-6pm ; Sun Closed
They Don't Know How to Change the Oil in a CAR!!!!!! : (( – After having the oil changed at Meineke Car Care Center, my daughter was driving back to college when her car started smoking. She called home and my husband and I went to get the car. It was smoking so bad!!! We were not far from the dealership so we took it there. I was so scared. I was driving behind my husband and I was afraid the car was going to catch fire, it was smoking so badly. This was only a day after the oil change. The head of the service department said the oil filter was not put in correctly causing the oil to leak out onto the car causing the smoke. (At the time I did not realize that it also had leaked ALL OVER the DRIVEWAY!!!!!) He said to clean all the oil off would be $350.00. We left the car there to have it cleaned up and to get another oil change.......
When my husband got home he called Cesar Trujillo (the sales manager) at 817-281-7726 and explained the problem. Cesar said he could do nothing until we filed a claim with Meineke. We called them and were informed that this Meineke was a franchise and we did not need a claim. I think Cesar was just trying to stall for time. My husband then called Cesar back and told him we wanted to get a message to the owner about a refund for the oil change (150.00) and the clean up (350.00). We have yet to hear back from them. Cesar said my husband should have brought the car back there, but why would we trust them after they messed it up the first time.
Cesar has basically told my husband they are not responsible and they will do nothing about this. We have the receipt from the dealership about the work that was done to clean up Meineke's mess. They are also welcome to call the dealership. They didn't care what happened to our car. The evidently do not care about anything. My husband told me that while he was waiting for our car to get the oil changed a man came in and he overheard him tell Cesar he had a problem with HIS oil Change and Cesar blew him off. I asked my husband why he didn't walk out then and he said the car was almost finished at that time. You would think they would know how to change the oil since that is supposed to be what they do.........We have tried to be nice hoping they will "do the right thing" but, they just keep giving us the run around. ( Cesar, you know how to get in touch with us for the refund, We have called you a several times....... )
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