Star Nail & Spa

Doesn't Recommend

gordnerh

Joined 2 years ago

Do not buy Living Social or Groupons for this Spa. I have had the same problem with this company. I have called several times to try and schedule an appt to use my living social deal and they always tell me they are full and to come back Monday. It has been very frustrating. I am going to try to just walk in this evening and we will see what happens. But I am definitely filing a complaint with Living Social.

Doesn't Recommend

blessedintexas

Joined 2 years ago

Do Not Purchase Living Social or Groupons For Star Nail !!!!. I have tried 3 times to schedule an appointment for a Living Social coupon I purchased for $30, for a manicure/pedicure/massage/eyebrow wax at Star Nails & Spa. Every single time I was told they had no openings.

I called again this week to try and schedule an appointment for today (Saturday) and was told the same thing. So this afternoon, (Saturday) I decided to try a walk-in and see if they had an opening.

I was told they could not do it today and that I would have to come back on Monday. I explained I can't do weekday/night appointments because of work. I looked down at the appointment book on the desk and there was ONE appointment scheduled for the whole day!

At the time I was there, 3 people were getting their nails done and 2 nail technicians were available. I asked about the available tech's and was told they were for walk-ins! I explained I was a walk-in. He just said come back on Monday...again!

I said what if I skip the rest of the services and just get the pedicure! He YELLED at me and told me I had to leave and to come back on Monday...and yes, he actually did yell at me!

will be reporting them to Living Social and hopefully getting a refund. I would not recommend purchasing Living Social or Groupons with them. It seems if they have your money, they will make it almost impossible to redeem your purchase :(