2021 Hall Johnson Rd, Grapevine, TX | Directions 7605132.892888 -97.097045
My wife and I have both had bad experiences here with two separate stylists. My wife got a terrible haircut -- and I showed up for my appointment and waited ... and waited ... and waited. After I waited for approximately 25 minutes, the receptionist walked around looking for the stylist that I was scheduled to see, and apparently couldn't find her. I was told that she was "finishing up with a client." It was clear that the stylist was NOT with another client. After waiting a few more minutes, I cancelled the appointment and left. All the while I was watching a large group of Mouton employees gathered in the break room. This salon is very poorly run and highly unprofessional. Both my wife and I will never return. I also noted that at least one other customer left the salon after a long wait. This seems to be their standard mode of operation. My advice: go elsewhere!
Nice salon – I have been to Mouton's approximately 5 times this year. I love the atmosphere, there are professional stylists working here who take care of your requests. I have been lightening my hair gradually as to not ruin it. The cut is great, the color is great, I've never had so many compliments on my hair! The only things I can recommend improving on are having color samples available for customers to pickout their colors, I had to look through a homemade booklet with stars in it for find the look and color I was going for. Also, the shampoo bowls are not very comfortable to sit at for very long. A glass of wine offered would have topped off the experience, but alas, there was no wine, I ask everytime, darn!
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