Gaylord Texan Hotel and Resort / DFW Airport - Grapevine Hotels

11/26/11

Watch your wallet

by smfpe at Citysearch

Your hotel is seriously overpriced for the value.  I traveled as a part of a fan base for a university, and the allotted number of rooms had been taken.  I booked a room anyway at twice the team rate.  Big mistake.  The food at the breakfast buffet was average, and was taken away without warning at 11:45am.  We had arrived at 11:35.  Lunch was chicken bits, macaroni, etc.  for $30/plate.  The shuttle that was to take us to the game could NOT LEAVE later than 3 hours before kickoff.  It did leave on time, but did not drop us at the correct place, did not pick us up at the place indicated on the map, and did not get us back at the advertised time.  We had to wait in freezing weather at the entry to the club level for 15 minutes for Jerry to let us in...  Not good timing.  When we arrived back,  the front desk employee told us he could LOSE HIS JOB for letting us have  late checkout.  2 nights, 2 rooms, $2,000.  Breathtaking.  We'll go to Jamaica next time.  We will not be back.  Gaylord Texan is designed to lift as much cash as possible from travelers.  The curveball is that you don't necessarily get improved accommodations for paying extra.  You need to keep your eyes open when booking everything at this hotel.  Because nothing is included.

03/16/10

awesome

by Jhosmer at Citysearch

awesome

07/27/09

Amazing hotel!

by PershingDallas at Citysearch

The Gaylord Texan is huge! It is a giant hotel but its service isn't lost in its size. Great place for a staycation. Lots of amenities from the restaurants and the Glass Cactus on site to the historic Main Street area of Grapevine and the shopping and restaurants there to Grapevine Mills Mall to the Cowboys Golf Courseto Lake Grapevine and also hiking and biking trails. Definitely recommend it.

• Pros: Tons of amenities and unique in size and feel
• Cons: Parking can be a pain

11/23/08

Nightmare

by Speech42 at Citysearch

My husband and I wanted to go somewhere special for our 27th wedding anniversary. This place was a nightmare. The rooms were small and the balcony for viewing the atrium is so small it is not really safe for two people. The beds were rock hard! There was no sleeping and in addition to the beds, at 5 am someone programed the in room alarm to play hispanic dance music every 5 minutes for a hour. The shower produced such low water pressure that we actually checked out and went home to shower. This was a very expensive lesson to learn, but I am glad we did this so we can tell others. My husband has worked in Radio in Dallas for 14 years and believe me, we will share our experience with everyone. This hotel is a great place to visit, share a meal and shop, but don't spend the night!

• Pros: beautiful scenery
• Cons: uncomfortable rooms

10/20/08

Two years in a row.. Overpriced, Poor Service, Crappy ROOMS and most of all NO SLEEP

by XLR8NG at Citysearch

I can get this experience at a roadside motel and save hundreds.. Conference held there two years in a row - bad omen. First experience terrible.. could not get the room requested some pisspoor excuse about not having any.. 2nd year really pestered about the room type.. I got it but everything else was down hill. Texas station was a joke for service and prices, rooms were especially small, BEDS were ROCK SLABS .. no support staff didnt care. for a conference coupled with vacation, 1700 in room, resort fee (whatever the hell that is; over priced parking) charges was a car jacking. better to stay at the Great Wolf or down the roady at a Hilton/Embassy suites.