Lone Star Candle Supply Inc

Sam V.

Joined 5 months ago

Watch out for their freight charges. If I didn't spend a lot of time putting an order together, I would have deleted it. I won't be shopping on their site again.

Recommends

Michael K.

Joined 1 year ago

Awesome customer service! awesome products!. I went to lonestar on friday, i had a lot of questions and she helped me even made suggestions. the gentlemen in the shipping went over my order wth me and was very friendly. they also loaded my van. I highly recommend them! Everything I purchased was of high quality.

Doesn't Recommend

Savonier518

Joined 2 years ago

Horrible Horrible Customer Service. I am a soapmaker and have been using Lone Star off and on for about ten years. I truly like their fragrance oils and the prices are good, but it is at the point where it's just not worth dealing with them. I recently ordered $400 worth of oils and when they arrived I could not open a single bottle they have capped them so tight. My neighbor had to take them into his shop and put them in a vise and try to twist them open. This is a "new" procedure -- I have never had a problem opening before. When I complained, it was just like, "well get some pliers and open them that way." I kid you not. They really don't give a flying rat's patootie about their customers. The same thing happened when I called to request cheaper shipping. If I order five one ounce bottles, I am charged close to $15 for shipping. They can easily fit those items into a small flat rate priority box for $5. Another time, they discontinued a fragrance that was very popular with my customers. I called to see if they could special order me some, I would have bought a barrel if necessary. They wouldn't even try to work with me. Awful awful people. They never try to help -- they just tell you why they can't help you. They won't even entertain the idea. And forget going there in person -- they treat you like crap. I purchase about $30K worth of oils every year for my business. I will take my business elsewhere. Even though I really like their oils.

Doesn't Recommend

curbt

Joined 2 years ago

Worst Custome Service Ever. Lone Star Candle Supply has some of the worst custmer service I have ever had to deal with. I purchased some glass jar containers for a wedding order. The wedding was desperate for some candles on short notice so I had to order the jars with two day shipping.

The day after placing my order I received an email saying my order had shipped. The next day when I tried to use the tracking number provided UPS said that number didn't exist. I didn't know what to think so I called Lone Star and talked to some of the someone who sound like they could care less about my order. When I gave them my order number the women told me my order hadn't even shipped. I couldn't believe it. I paid extra for two day shipping, and yet my order was going to arrive till 6 days later. That doesn't sould like two day shipping to me. When I asked why my order hadn't shipped she told me We had a computer glitch which caused your order not to be shipped out. I told her I paid for two day shipping to make sure the jars arrived in time for a wedding, and she preceded to tell me there was nothing she could do. It was a computer glitch. She did not offer any compensation for their mistake. When I asked if they could overnight the order to me to make sure I got my order by the time I was orginially supposed to she told me that was impossible unless I would willing to pay an extra $130.

So basically Lone Star Screwed up and I ended up having to pay an an extra $130 just to get my package on time. Lone Star did not offer anything to help make up for their mistake.

Clearly they don't care about their customers, and I will never do business with them again. Anyone interested in doing business with Lone Star should NOT they will take your money and just leave you hanging.

Doesn't Recommend

cookscandles

Joined 2 years ago

Horrible Customer Service. I started making candles a couple weeks ago. My first order went out a day late but I didn't complain. I order my second shipment about a week ago. People are waiting for candles they have ordered from me. I called three days after I ordered the supplies because it was still unshipped and they are only supposed to take 2 day maximum for processing. It wasn't a big deal I just wanted to know why it was late. The lady put me on hold for 20 minutes trying to find out what was wrong. Then she told me that I called the day before and changed my address which was completely false. I told her that wasn't true and she insisted I was lying! She was very rude and refused to let me speak to her manager. She told me it would be shipped that day. I told her I just wanted to cancel the order. She put me on hold for another 10 minutes and then told me that the package was already shipped. By then, I was angry! When I want my money back, all of a sudden it's been shipped? I don't think so! All I want is my money back so I can order my supplies from a reliable supplier. NEVER again will I order ANYTHING for LONESTARCANDLE SUPPLY. Awful customer service. They we're rude, disrespectful and completely unprofessional. If your looking for a candle making supplier, I suggest you look elsewhere.